Refund policy
Refund, Returns & Cancellation Policy
Custom, Personalised & Made-to-Order Products
Most products sold by Printmania are produced to order, personalised, customised or printed specifically to the customer's requirements.
This includes products produced using customer-supplied artwork, photographs, logos, text, names, dimensions, quantities, specifications or other information provided as part of an order.
For products that are made to the customer's specifications or clearly personalised, we do not accept returns, exchanges or cancellations due to a change of mind once production has begun.
The standard 14-day cancellation period that applies to many online purchases does not apply to goods made to the consumer's specifications or clearly personalised.
This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.
Where we sell a standard, non-personalised product that does not fall within an applicable exception to the statutory cancellation right, your applicable consumer cancellation rights remain unaffected.
Order Cancellations & Changes
If you wish to cancel or change an order, please contact us as soon as possible at info@printmania.ie.
Because we aim to process orders quickly, production may begin shortly after an order is placed.
Once production of a personalised, customised or made-to-order product has started, the order cannot normally be cancelled, changed or refunded due to a change of mind, as materials, printing and production costs may already have been incurred.
If production has not yet started, we will do our best to accommodate your cancellation or requested changes.
Nothing in this section limits any cancellation or other rights you may have under applicable consumer law.
Customer-Supplied Artwork & Information
Customers are responsible for carefully checking all artwork and information supplied before submitting an order.
This includes, but is not limited to:
- spelling, grammar and contact details;
- names, dates and numbers;
- colours and design;
- dimensions and orientation;
- image quality and resolution;
- positioning of important elements;
- quantities and product specifications;
- bleed, margins and safe areas where applicable.
Printmania will produce orders based on the files, artwork and information supplied or approved by the customer.
Where an order has been produced correctly according to the artwork or information supplied by the customer, we cannot offer a free reprint or refund solely because of an error contained in the customer-supplied artwork or information.
This does not affect your statutory rights where the finished product is faulty or does not conform to the contract.
Artwork Quality & Resolution
Customers are responsible for supplying artwork, photographs and other files of suitable quality and resolution for their chosen product and print size.
Low-resolution, pixelated, blurry, compressed or otherwise unsuitable files may result in reduced print quality, particularly when enlarged.
Where we identify an obvious issue, we may contact the customer before production. However, Printmania does not guarantee that every artwork issue, spelling mistake, resolution problem, missing bleed or design error will be identified before printing.
The absence of a warning from us does not constitute confirmation that the artwork is free from errors or suitable for every intended purpose.
Colours
Colours displayed on phones, tablets and computer monitors may differ from the final printed product.
Screens generally reproduce colour using RGB light, while printing uses different colour reproduction processes, inks, toners and materials. Screen brightness and calibration can also affect how colours appear.
For these reasons, an exact colour match between a screen and a printed product cannot always be guaranteed.
Minor colour variations may also occur between different print runs, materials, printers or production batches. Such minor variations are not necessarily considered defects.
Where accurate or specific colour matching is critical, please contact us before placing your order to discuss available options.
Cutting, Finishing & Production Tolerances
Printing, cutting and finishing processes may involve small manufacturing tolerances.
Minor variations in cutting position, alignment, dimensions, colour, finishing or placement may occur during normal production.
Such minor variations are not considered defects where they fall within reasonable production tolerances and do not materially affect the intended use or overall appearance of the product.
Customers should avoid placing important text, logos, borders or other critical design elements too close to cutting or finishing edges.
Proofs & Customer Approval
Where Printmania provides a digital proof or requests approval before production, it is the customer's responsibility to check the proof carefully.
This includes checking:
- spelling and wording;
- names, dates, telephone numbers and other information;
- layout and positioning;
- images and logos;
- dimensions and orientation;
- quantities and specifications.
Approval of a proof confirms acceptance of the details shown in that proof.
Once a proof has been approved and production has started, changes may no longer be possible.
If an error that was clearly visible in an approved proof is subsequently reproduced correctly in the finished product, this will not normally qualify for a free reprint or refund.
This does not affect your statutory rights where the product itself is faulty or does not conform to the approved order.
Faulty, Damaged or Incorrect Orders
If we have made a production error, supplied the wrong product, or your order arrives damaged, faulty or does not conform to your order, please contact us as soon as reasonably possible at info@printmania.ie.
Please provide, where appropriate:
- your order number;
- a description of the issue; and
- clear photographs showing the problem.
We may ask you to retain the affected products and packaging while we investigate the issue.
Once the issue has been assessed, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances and applicable law, this may include a repair, reprint, replacement, price reduction or refund.
Please do not dispose of affected products or return them before contacting us unless we ask you to do so.
Delivery Damage
Where Printmania arranges delivery, we remain responsible for the order until it is delivered to you or to a person nominated by you to receive it, subject to applicable consumer law.
If an order arrives visibly damaged, please photograph the packaging and affected products as soon as reasonably possible.
Please contact us at info@printmania.ie with your order number and photographs so that we can investigate the matter and, where necessary, raise the issue with the postal or courier service.
Any investigation with a delivery provider does not affect your statutory rights against Printmania.
Delivery Delays & Non-Delivery
Delivery dates and estimated delivery times displayed on our website, at checkout or provided during correspondence are estimates unless a specific delivery date has been expressly agreed.
We use third-party postal and courier services to deliver orders, and occasional delays may occur.
Where Printmania arranges delivery, we remain responsible for the order until it is delivered to you or to a person nominated by you to receive it, in accordance with applicable consumer law.
If your order is significantly delayed, lost or has not arrived, please contact us at info@printmania.ie and we will investigate the matter with the delivery provider.
Where an order is not delivered within an agreed or legally applicable delivery period, your rights will be handled in accordance with applicable Irish consumer law.
Store Collection Orders
Customers selecting store collection will be notified or otherwise advised when their order is ready for collection.
We recommend checking the order when collecting it where reasonably possible.
If you discover a production fault, incorrect item or other issue after collection, please contact us as soon as reasonably possible and we will assess the matter in the same way as any other order.
Collecting an order does not remove your statutory rights in relation to faulty or non-conforming goods.
Returns
Personalised, customised and made-to-order products cannot normally be returned simply because you have changed your mind.
If you believe a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, please contact us before returning it.
If a return is required as part of resolving the issue, we will provide instructions on how and where the product should be returned.
Please do not send products back without contacting us first, as this may delay the handling of your case.
Where applicable law requires Printmania to cover reasonable return costs, we will do so.
Refunds
Where a refund is agreed or legally required, it will normally be issued to the original payment method used for the order.
Once we have processed the refund, the time required for the funds to appear in your account may vary depending on your bank, card provider or payment service.
Where only part of an order is affected, an appropriate partial refund or other remedy may be provided where permitted by applicable consumer law.
Standard Non-Personalised Products
If Printmania sells a standard product online that is not personalised, customised, made to your specifications or otherwise covered by an exception to the statutory cancellation right, you may have the right to cancel your purchase within 14 days of receiving the goods.
Where that statutory right applies, you must notify us of your decision to cancel within the applicable cancellation period.
Additional rules concerning the return of such goods and refunds will apply in accordance with Irish and European Union consumer law.
This section does not apply to products made to your specifications or clearly personalised where the statutory cancellation exception applies.
Your Statutory Rights
Nothing in this Refund, Returns & Cancellation Policy is intended to exclude, restrict or reduce any rights or remedies available to you under applicable Irish or European Union consumer protection law.
In particular, the exclusion of change-of-mind cancellations and returns for personalised, customised or made-to-order products does not remove your rights where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.
Where there is any conflict between this policy and rights that cannot legally be excluded or restricted, your statutory rights will apply.
Contact Us
If you have any questions about an order, cancellation, return, production issue or refund, please contact us:
Printmania
10 Kennedy Street
Carlow
Co. Carlow
R93 WK59
Ireland
Email: info@printmania.ie